This Privacy Policy applies to BHC Group. (along with all subsidiaries, affiliates, successors and assigns thereof, referred to hereinafter collectively as “BHC Group”, "we", "our" and/or "us"), our websites and services. BHC Group knows that you care how information about you is used and shared, and we appreciate your expectation that we will do so carefully and sensibly.
By visiting this or another BHC Group website displaying this Privacy Policy or a link thereto (a "Website", or collectively the “Websites”), or by otherwise interacting with BHC Group you agree to accept the practices described in this Privacy Policy. This Privacy Policy is further subject to the BHC Group Services Agreement related to the BHC Group services you utilise and/or purchase. For questions on this Privacy Policy please contact our team via the contact information found on this Website.
BHC Group values your privacy and is dedicated to protecting your personal information and providing you with notice about what personally identifiable information we collect and how it is used, what choices you have regarding the collection, use and distribution of that information, the security procedures we implement to protect that information and what access you may have to correct any inaccuracies in the information we have collected from you.
What Information Is Collected
We receive and store any information you enter on our Websites or give us in any other way, such as via telephone, electronic mail, online or otherwise. For example, this information may be collected when you contact us for customer support.
Here are the types of information we gather:
Contact Information: We collect and retain personal contact information that you submit to us voluntarily and this includes, but is not limited to, your name, mailing address, web address, telephone number, and e-mail address. This information may include your full name, mailing address, phone number, email address, and, where provided, your fax number. Such contact information may be used, for example, to communicate with you when necessary with respect to transactions. Additionally, we may collect contact information provided to us during any correspondence relating to customer support, as well as in connection with products and services offered on our Websites.
Financial Information: We collect and retain certain financial information from when you purchase our products and services. For example, when you sign up for any other product or service through BHC Group, we require you to provide a credit card number and billing address before we will process that application. We will not sell, share or rent any financial information collected from you except as disclosed in this Privacy Policy or as necessary to fulfil any order for our products or services.
Demographic Information: We may collect and store anonymous demographic information (such as your postcode, gender and age), and use this data to tailor your experience on our Websites, provide content that we think you might be interested in, perform general improvements to the Websites, and display the content according to your preferences. Such demographic information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated demographic information that is shared with third parties.
Other Information: We collect and store certain types of information whenever you interact with us. For example, our servers track the type of web browser you are using and the page from which you link. Additionally, we log IP addresses (a unique number assigned to every computer on the Internet) in order to improve security, analyse trends and administer the Websites. We may track your movement within the Websites, the third-party website pages from which you were referred, access times and browser types. We use this information to gauge the effectiveness of our Websites, track information for statistical purposes and to improve the products and services we provide.
We may supplement the information you provide us by acquiring publicly or commercially available information as available in the public domain or from third parties, for instance, to verify your address or to update your information and to create a profile of your preferences. We tie your personally identifiable information to information in the profile, in order to improve the content of the Websites for you or to inform you about products or services that we think will be of interest to you. From time to time, we may also ask you to participate in surveys or other communications conducted by us or third parties designed to help us improve the Websites or the products or services we provide.
Cookies: The Websites use “cookies” such purposes as enhancing your online experience by making it easier for you to navigate through the Websites and making certain features work better.
Third Party Cookies: We may use third-party advertising companies to serve ads on our behalf across the Internet.
Web Beacons: The Websites may contain electronic images (called a "single-pixel GIF" or a "web beacon") that allow a website to track the effectiveness of marketing campaigns.
Telephone Recording and Monitoring: To ensure BHC Group customers receive quality service, BHC Group selects phone calls for recording and/or monitoring. These calls, between BHC Group customers (or potential customers) and employees, are evaluated by BHC Group representatives.
How Personal Information Is Used
Our Use: We receive and store any personal information you enter on our Websites or give to us voluntarily in any other way and may use it to contact you from time to time.
Electronic Mail: From time to time, BHC Group may use your personal information to contact you by electronic mail concerning our services.
Service Related Uses: We may use your personal information to contact you about the goods or services you have purchased from us.
Protection of BHC Group and Others: We may release account and other personal information when required by law or to protect the rights, property, or safety of BHC Group, our users, or others.
How Long We Keep Your Personal Data
We keep information only for as long as we need it to provide you services, manage our business or as required by law or contract.
How We Keep Your Personal Data Safe
We work to protect the security of your financial information during transmission by using Secure Sockets Layer ("SSL") software.
Limitation Of Liability
BHC Group assumes no responsibility or liability with regard to any theft, loss, alteration or misuse of personal or other information lawfully provided by BHC Group to third parties.
Contacting Us
If you have questions or concerns regarding this Privacy Policy, you can contact us by writing to us at build@bhcgroup.co.uk
or by mail at 16 Kent Road, Folkestone, Kent, CT19 4NT.
